Terms & Conditions
HairWigWalais concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect through websites operated by us, including our community at hairwigwala.com, hairwigwala.in, and HairWigWala™ websites created by stylists through which you can purchase our products (collectively, the “Websites”), through our social media pages that we control (collectively, our “Social Media Pages”) as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and our Social Media Pages, the “Services”).
By providing Personal Information to us, you agree to this Privacy Policy.
PERSONAL INFORMATION
Personal Information We May Collect
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:
Name
Postal address (including billing and shipping addresses)
Telephone number
Email address
Credit and debit card number or other financial account information
Profile picture
Social media account ID
Government-issued identification numbers
Payments may be processed via a third-party provider. Such third parties’ policies, not this Privacy Policy, will govern the use of your Personal Information.
If you submit any Personal Information relating to others, you confirm you have the authority to do so.
How We May Collect Personal Information
We and our service providers may collect Personal Information in a variety of ways, including:
Through the Services: when you create your own HairWigWala website, register, purchase, or sign up for newsletters.
From Other Sources: public databases, marketing partners, social media platforms, or referrals. If you connect your social media account, certain data may be shared.
SHIPPING & DELIVERY
Domestic Orders (within India):
Orders are processed within 1 business day and delivered in 5–7 business days.
Orders may be delayed if address/pin code/phone details are incorrect or if hair color match takes extra time.
During festivals, natural calamities, political unrest, or adverse weather, delays may occur.
International Orders (outside India):
Delivery may take 10–15 business days.
No returns or exchanges are applicable for international orders.
USE OF PERSONAL INFORMATION
We and our service providers may use your Personal Information to:
Respond to inquiries and fulfill requests (e.g., newsletters).
Process transactions and deliver products.
Send marketing communications and offers.
Personalize user experience and recommend products.
Run promotions, sweepstakes, and contests.
Facilitate social sharing features.
Analyze trends, prevent fraud, and improve business operations.
DISCLOSURE OF PERSONAL INFORMATION
Your information may be shared:
With service providers (e.g., payment, hosting, logistics).
With partners for offers/marketing (per your consent).
With stylists whose HairWigWala™ websites you purchase from.
Publicly, if you post on forums, reviews, or social media.
With social media platforms if you link accounts.
In business transfers (e.g., mergers, acquisitions).
As required by law, court orders, or to protect rights, property, and safety.
OTHER INFORMATION
We may also collect:
Browser/device data (IP address, screen resolution, OS, etc.).
Cookies, tags, and analytics data.
Location (approximate via IP).
Aggregated, non-identifiable information.
Cookies and analytics may be used for personalization, tracking, and improving services. You may manage cookies through your browser.
THIRD-PARTY SERVICES
HairWigWala is not responsible for privacy or security practices of third-party services or platforms (e.g., Facebook, Google, Apple).
SECURITY
We take reasonable organizational and technical steps to protect Personal Information. However, no system is 100% secure. If you believe your account is compromised, contact us immediately.
CHOICES & ACCESS
You can opt-out of marketing emails or SMS at any time.
Important administrative messages will still be sent.
USE BY MINORS
Services are not intended for individuals under 13 years of age.
JURISDICTION & DATA TRANSFER
The Services are controlled in India. By using them, you consent to transfer and storage of data in India or other locations where we operate.
UPDATES TO POLICY
This policy may be updated. The “Last Updated” date will indicate changes. Continued use means acceptance.
CONTACTING US
If you have questions about this Privacy Policy, contact us at:
Email: info@hairwigwala.com
Company: Hair wig Wala Pvt. Ltd
Address:
RETURN & EXCHANGE POLICY – FAQs
We at HairWigWala accept returns and exchanges if the package hasn’t been modified and is returned in the same condition as sent.
What is the return/exchange period?
Within 5 days of delivery.
Conditions for return/exchange:
Goods must be unaltered (not brushed, combed, cut, or washed).
Return shipping costs are borne by the customer.
HairWigWala is not liable for transit damage or lost returns.
Process:
Call our customer service or email sales@hairwigwala.com.
Provide tracking details once shipped back.
Refund timeline:
Refunds are processed after inspection.
Shipping charges are non-refundable.
Refunds are made to the original payment method within 3–7 business days, depending on bank
HairWigWala.
✅ Policy structure made a bit cleaner and easier to read.