We value our customers and want you to be fully satisfied with your purchase. Please read our refund and return policy carefully before placing an order.
General Conditions
Exchange or return will not be accepted if the product’s MRP tag or security seal is removed.
Products purchased during a sale or using a discount/coupon code are eligible for exchange only, not returns.
Each product is eligible for a one-time return or exchange only.
For any return-related query, please allow us up to 24 hours to respond.
Refunds will be processed within 12–15 business days after we receive the product and complete the quality check.
Orders placed at our Experience Center or through a Home Trial are eligible only for exchange, not returns.
Frequently Asked Questions (FAQs)
1. What is the return/exchange period?
We accept returns and exchanges within 7 days of receiving your order, provided the product is unused and in its original condition.
Hair accessories, styling tools, and customized products are non-returnable and non-exchangeable.
In special cases, we may offer an exchange for customized items at our discretion.
2. How do I know if my product qualifies for return/exchange?
A product is eligible if:
It is returned within 7 days of delivery.
The product is unused and in the same condition as shipped (not brushed, combed, washed, altered, or cut).
It is not a customized item.
If eligible, we will arrange a free reverse pickup to process your return or exchange.
3. How do I request a return or exchange?
Please email us at [your email here] with:
Your Order ID
An unboxing video of the product (recorded in one take without edits)
Reason for return/exchange with a brief explanation
Our team will review your request and guide you through the next steps.
For urgent assistance, you can call us at [your contact number here] between 10 AM – 7 PM.
4. Do I have to pay for return shipping?
No, we will arrange a reverse pickup at no extra charge.
5. When will I receive my refund?
Once we receive the returned product, it will go through a quality check.
If approved, the refund will be initiated through your original payment method.
For Cash on Delivery (COD) orders, our team will connect with you to process the refund via an online transfer.
Refunds are usually completed within 12–15 business days after the product passes the quality check.